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Shipping Policy

Shipping is only $7.50 and you should expect your body roller within 10 business days, although it's usually less. If you are not happy with your order, we are happy to (well, not "happy," but we will) accept a return for a refund, or exchange. The process is simple: just call or email.

Return shipping is free*. We will provide you with one pre-paid USPS shipping label to return your order to us. You can return your order for up to 30 days from the purchase date. Orders placed between November 1 and January 1 are eligible for the 90-Day Holiday Return Policy. Items that you return or exchange must be in the condition that you received them in, and in the original box. T-PiN! Muscle Therapy does not guarantee wear or tear or any damage unrelated to the manufacturer.

We will send you an email confirming your request, including the 18-digit tracking number on the pre-paid USPS shipping label and a link to track the package. Once your return is received and inspected by the fulfillment center, your refund will be processed and a credit for the full purchase price of each item will be automatically applied to your credit card or original method of payment within approximately five business days ("business days" are Monday through Friday, excluding weekends and U.S. holidays). Please note that depending on your credit card company, it may take an additional 2 to 10 business days after your credit is applied for it to post to your account.

Please allow 1 to 2 weeks following receipt of your return for exchanges to arrive, if you requested an exchange. We will send you an order confirmation email for your exchange order as soon as it is placed. If you are in a hurry, return your original item for a refund and place a new order online for your replacement item. This will expedite your receipt of the new/replacement item.

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* T-PiN! Muscle Therapy free return postage does not apply to orders/merchandise being returned from locations outside of the United States and APO/FPO locations.

** T-PiN! Muscle Therapy accepts returns or exchanges only for items purchased on the tpinmuscletherapy.com website. If you would like to return or exchange an item that was not purchased on the tpinmuscletherapy.com website, please contact the retailer where you
made the purchase.